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UX Case Study: TRAVELMATCH App

Helping users find the perfect destination based on their preferences, passions, and budget.

Overview

Project Summary

This app allows users to input their travel preferences—such as architectural interests, activities like skiing, trip length, and budget—and receive curated destination suggestions that match their desires.

Role & Tools

  • Role: UX Designer, Researcher
  • Tools: Figma, HTML/CSS
  • Duration: 3 weeks

Problem

  • Travelers often struggle to find destinations that match multiple interests (e.g., modern architecture and skiing) within a limited budget and timeframe.
  • People often get overwhelmed by the sheer number of options available—social media, TV programs, magazines. But when it comes to choosing a destination that matches their preferences, it becomes a headache. Which destination should I pick? What can I do there? Can I include this activity in that country?
  • Traditional travel agencies charge high fees and often offer fixed packages with little customization. Many users, especially younger or budget-conscious travelers, find them unaffordable.
  • Travel apps often bombard users with too many options, making decision-making stressful and time-consuming.
  • Flights, accommodations, activities, and local recommendations are often handled by separate apps or services.

Solution

  • Personalization Engine - Uses AI and user profiles (interests, lifestyle, trip goals) to tailor destinations, activities, and itineraries.
  • Budget-based Dynamic Planning - Allows users to input budget and get flexible, modular trip plans.
  • Intuitive, Filtered Interfaces - Clean, minimalist UI with emotional and lifestyle-based filters (e.g., “Relaxing with nature,” “Architectural journey”).
  • Travel Hub - Integrates flights, stays, local tips, and documents in one platform.
  • Transparent Reviews - The app cross-references global destination data and user ratings to provide a custom trip proposal.

A scenic view of Greece
Signs
💸 📍
Plane View
SUGGESTED TODAY:
  • Amalfi Coast 🌊
  • Tokyo 🗼
  • Madagascar 🌴
  • Marrakech 🐫

75%

of users want personalized travel recommendations.

Buildings
Traveler spending money on trip
Thailand views

Development Process

I conducted a research to understand the market, competitors, and user behaviors related to travel planning apps, which informed the design decisions.

1. MARKET ANALYSIS

I conducted an analysis of the travel and leisure app market, identifying key competitors along with their strengths and weaknesses. This allowed me to uncover market gaps that TravelMatch could strategically address.

Detailed analysis of the current travel market, top players, and strategic opportunities in AI-enhanced apps.

  1. AI Tools Usage Among Travelers – 70% of users already use or are open to AI tools.
  2. AI Use by Parents – 81% of users with children are likely to use AI for travel planning.
  3. Importance of Personalization – 75% of users want personalized travel recommendations.
  4. Budget & Duration Customization – 85% value being able to adjust budget and stay duration.
  5. Market Trends

2. COMPETITOR ANALYSIS

I reviewed the major travel apps as of 2025, focusing on features, strengths, weaknesses, and differentiation opportunities for TravelMatch.

Competitor Strengths Weaknesses Key Features
Booking.com Global reach, all-in-one booking (flights, hotels, cars) Limited personalization, feels outdated Price match, free cancellations, extensive listings
Expedia Wide service range, loyalty rewards program Cluttered UI, upselling practices Bundled deals, rewards, 24/7 support
Airbnb Local stays, experiences with hosts, unique accommodations Limited to accommodations; few full travel planning tools Stay + activities, host chat, user reviews
Google Travel Smart suggestions, integrates with Maps/Calendar Less trust for booking; more of a planning tool AI-based itineraries, map integration, flight tracking
Hopper Predictive pricing with AI, mobile-first approach Focused mainly on flights and hotels Price prediction, flexible booking
Tripadvisor Rich content and reviews, forums, restaurant discovery Dated design, not ideal for booking directly Reviews, attractions, food, user Q&A
Kayak Powerful search engine, price alerts, explore tools Doesn’t offer direct booking in all cases Explore, fare calendar, hotel and car rentals

3. USER BEHAVIOR TRENDS

I researched how travelers plan trips, the tools they use, and common pain points. These insights guided the essential features for TravelMate.

  1. Mobile-First & On-the-Go Planning: 85% of users prefer mobile apps, quick actions like checking availability, rebooking, or map navigation dominate behavior.
  2. Personalized Experiences: Select preferred activities, budget, and travel dates. 7 in 10 users skip platforms that feel “too generic”.
  3. Price Sensivity: Users increasingly compare multiple platforms before committing. Budget sliders and price prediction tools are in high demand.
  4. Shorter Booking Windows: 60% of bookings are made within 2 weeks of travel. Last-minute deals and flexible cancellation policies affect app loyalty.
  5. Experience Over Accomodation: Millennials and Gen Z focus more on activities and local experiences than hotels. 3 in 5 users look for museums, food tours, marathons, or cultural events before booking lodging.
  6. Social Proof: Users heavily rely on real reviews, photos, and social ratings. 82% won’t book a new destination without seeing what others say or share.

4. TECHNOLOGY TRENDS

Key Technology trends shaping how users book trips in 2025, especially through apps and digital platform.

AI-Powered Personalization
Mobile-First Experiences
Chatbots and Virtual Assistants
Voice Search & Booking
Augmented Reality (AR) Previews
Blockchain & Secure Payments
Dynamic Pricing & Real-Time Alerts

5. CONTENT STRATEGY

I assessed localized information, real-time updates, and user-generated content, leading to features that ensure users always have personalized and relevant information.

  • 🎯 Personalized Travel Insights: Tailored suggestions based on user passions like architecture, food, and fitness.
  • 🌍 Destination Guides: Inspiring, localized content about cities and niche travel themes.
  • 💡 Smart Booking Tips: Tips on using AI tools, adjusting budgets, and finding the best deals.
  • 📊 User Stories & Reviews: Real experiences that build trust and encourage sharing.
  • 🔧 Feature Education: Content that helps users understand and make the most of the app's tools.

6. USABILITY STANDARDS

I reviewed mobile app usability best practices, focusing on the travel sector. This ensured TravelMatch’s design is intuitive, accessible, and user-friendly.

  • 🔎 Simplicity First: Minimalist design to avoid information overload.
  • 📱 Mobile-First Approach: Optimized for touch gestures, responsive layouts, and fast loading.
  • 🌐 Accessibility: High-contrast visuals, readable fonts, and support for screen readers.
  • ⚡ Fast Interactions: Quick load times, instant feedback on taps, and reduced friction.
  • 🔄 Consistency: Predictable navigation and UI patterns across screens.

USER PERSONAS

Portrait of Paula Stone

PAULA STONE

🎯 Goals

  • Find personalized travel recommendations without hours of research.
  • Explore food, art, and wellness-focused destinations.
  • Take 2–3 trips per year within a $1,500–$2,000 budget.

💡 Pain Points

  • Overwhelmed by generic search results.
  • Lack of personalized or curated experiences.
  • Time-consuming trip planning process.

🌎 Behaviors

  • Uses Instagram and Pinterest for inspiration.
  • Books trips using mobile apps.
  • Follows travel influencers and solo travel blogs.

TOMMY CONCRETE

🎯 Goals

  • Discover unique destinations that align with his cultural interests.
  • Plan trips that mix adventure and relaxation.
  • Get recommendations tailored to mood, vibe, and design inspiration.

💡 Pain Points

  • Overwhelmed by too many travel websites with generic suggestions.
  • Frustrated when apps don’t filter suggestions by preferences.
  • Lacks time to compare prices, activities, and cultural relevance.

🌎 Behaviors

  • Frequently travels solo or with friends.
  • Relies on Instagram, Pinterest, and Reddit for inspiration.
  • Makes spontaneous weekend plans, and a big trip a year.

AGE: 34

LOCATION: Miami, Florida

OCCUPATION: Marketing Manager

EDUCATION: BS Communications

TECH COMFORT LEVEL: High

RELATIONSHIP STATUS: Single

🛠️ Skills & Comfort Levels

AGE: 25

LOCATION: Rome, Italy

OCCUPATION: Jr UX Designer

EDUCATION: BS Graphic Design

TECH COMFORT LEVEL: High — uses multiple travel and AI apps

RELATIONSHIP STATUS: Single

🛠️ Skills & Comfort Levels


User Flow Case Study

1. Designing Seamless Travel for TravelMatch

Enhancing the digital travel experience through intuitive step-by-step planning, AI-powered personalization, and smart booking logic.

User Flow Chart

Key Features

Preference-based destination matching

Budget-aware trip planning

Multi-interest filtering (e.g., sport + culture)

BOOK A TRIP ANYTIME, EASILY ANYWHERE

Budget-aware trip planning

Interactive previews and booking links


Wireframes

Before diving into the visual design, I created wireframes to define the layout, functionality, and user flow of the app. These helped align the team on structure and user expectations.

LOW FIDELITY WIREFRAMES


Low Wireframe

HIGH FIDELITY WIREFRAMES


Front Page App Suggestions Page Suggestions Summary Suggestions Summary 2

Impact

Discover Your Next Adventure

TravelMatch helps you find destinations that match your mood, style, and budget.

  • Preference-based destination matching
  • Multi-interest filtering (e.g., sport + culture)
  • Budget-aware trip planning
  • Interactive previews and booking links
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